Contact
Reaching a human quickly
Every kind of question has a channel that suits it. Live chat handles anything urgent, email keeps a paper trail, and verification documents have an address of their own.
Everything on this page
Channels that are open
Live chat
Opens from the icon inside the platform and answers around the clock.
Support email
[email protected] for the account, the cashier and offers.
Verification
[email protected] for documents only.
What to send with the request
| Question | Channel | What helps |
|---|---|---|
| Cannot get into the account | Live chat | The registration email and the time of the last attempt |
| A deposit has not landed | Support email | Method, amount and the receipt from the provider |
| A payout is taking long | Support email | Date of the request and current verification status |
| Document review | Verification email | Sharp photos with nothing cropped off the edges |
| Limits or a break | Live chat | Which limit you want and for how long |
Response times and tone
Chat replies in minutes. Email is answered in the order it arrives, and verification is handled by a separate review team, so those two clocks run independently of each other.
Before you write
A specific message saves a round of questions. Say what you expected, what happened instead and when exactly, and attach a screenshot if there was an error on screen. If the case concerns an offer, name it and say when it was activated; the terms live on the official PulsarSpins page.
